Returns & Exchanges

At Pro-Costumes, we want you to be fully satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund to your original payment method.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Costume

Place the item securely in its original packaging, including all accessories and masks, to ensure the product remains in resalable condition.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it to the outside of your package before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing