Frequently Asked Questions
Everything you need to know about your next transformation.
How do I determine the correct size for my costume?
Each product page features a detailed size chart specifically for that garment. We recommend measuring your chest, waist, and hips and comparing them to the chart, as costume sizing often differs from standard retail clothing.
What is your return policy for seasonal items?
We offer a 30-day return window for most items. However, costumes must be in their original, unworn condition with all accessories and packaging included. Items returned with missing parts or signs of wear cannot be refunded.
How long does shipping take for last-minute orders?
Standard shipping typically takes 3-5 business days. For urgent needs, we offer Expedited and Overnight shipping options at checkout. Please note that processing time may increase during peak holiday seasons like Halloween.
Are the accessories shown in the photos included?
The 'Included Items' section on each product page lists exactly what comes with your purchase. While we strive to show complete looks, some props like shoes, wigs, or weapons may be sold separately.
Do you offer group or bulk discounts?
Yes, we provide special pricing for dance troupes, theater productions, and large group events. Please contact our support team with your order quantity for a custom quote.
Is it safe to wash my costume?
Most of our professional costumes are 'Dry Clean Only' or 'Hand Wash Cold' due to delicate fabrics and embellishments. Always check the care label inside the garment before cleaning to prevent damage.